Terms of exchange and money back
• To request a replacement or return within 14 days for manufacturing defects
• The product must be unused and in its original condition, with all labels removed
• The product must be returned with the brand’s box, and that it is intact and undamaged
To request a product exchange or refund, please send your request on WhatsApp that includes the following information:
• Order number
• Define the process “replace/recover”
• Attach the part number to be replaced or retrieved
• Attach a picture or video of the problem or defect to the product
• Attach a copy of the bill of lading
• Attach the phone wallet number (cash) in case of retrieval
In the event of a return, the amount will be transferred to the cash number indicated in the application within a period of 5 to 7 working days from the arrival of the product to the stores, in order to inspect the product and ensure its condition.
The replacement request is reviewed within 24 hours and after approval, the replacement will be made according to the replacement policy on the site within a period of 5 to 7 working days, Friday and Saturday are off.
The return request is reviewed within 24 hours and after approval, the return will be according to the return policy published on the site, and the period is from 5 to 7 working days, Friday and Saturday are off.
After the product reaches the stores and is reviewed, the transfer will be made to the mobile number with the cash-in service available in a period of 5 to 7 working days, and all of this is subject to the return policy published on the site.
Finally, Novogen pharma customer, we would like to confirm that we are keen to leave you with a unique buying experience from our store and make sure that we will be present after the sale process to offer you an exchange or a refund according to your desire and return your money, all inclusive of the shipping value in the event that any of the above occurs which hinders your exit with the desired benefit from the purchase process, so enjoy Rest assured.
*Terms and conditions apply.
